Course Overview

The Professional Welfare & Human Services Case Management Training Course – Level I is an entry-level career preparation program designed for individuals seeking employment with welfare offices, human services agencies, social service organizations, and government assistance programs. Students will develop the foundational knowledge and practical skills needed to assist clients, determine eligibility, manage case files, and provide excellent public service while maintaining confidentiality and professionalism.

Course Information

Course Level: Level I – Foundations

Course Duration: 8–12 Weeks (60–80 Training Hours)

Delivery Format:

• Online Self-Paced
• Live Virtual Instructor
• Classroom Training (Optional)

Prerequisites:

• High School Diploma or GED (recommended)
• Basic computer skills
• English reading and communication proficiency

Learning Objectives

Upon successful completion of this course, students will be able to:

• Understand the structure of public welfare and human services programs.
• Explain the responsibilities of a Human Services Case Manager.
• Demonstrate professional customer service skills.
• Conduct basic client interviews.
• Maintain confidential client records.
• Understand eligibility screening principles.
• Identify community resources and referral services.
• Apply ethical standards in public service.
• Use office technology and documentation systems.
• Prepare for entry-level employment in government welfare offices.

Course Outcomes

Upon successful completion, students will be able to:

• Explain the mission and structure of welfare and human services agencies.
• Deliver professional customer service in a public assistance setting.
• Conduct basic client interviews and gather required information.
• Create accurate case documentation and maintain records.
• Apply confidentiality and ethical standards in daily work.
• Perform basic eligibility screening using established guidelines.
• Refer clients to appropriate community resources.
• Use common office software and basic case management systems.
• Demonstrate job readiness for entry-level positions in welfare and human services offices.