Professional Welfare & Human Services Case Management Training Course – Level II
Case Management & Eligibility
Course Overview
The Professional Welfare & Human Services Case Management Training Course – Level II: Case Management & Eligibility builds upon the foundational concepts introduced in Level I. This intermediate-level course prepares students to perform client assessments, determine eligibility for public assistance programs, manage case files, coordinate community resources, and maintain compliance with government policies and regulations.
Students develop practical skills commonly used by eligibility specialists, case managers, benefits coordinators, and human services professionals working in state, county, and local welfare agencies.
Course Information
Course Level: Intermediate (Level II)
Duration: 10–12 Weeks (80–100 Training Hours)
Prerequisite:
- Professional Welfare & Human Services Case Management Training Course – Level I (or equivalent experience)
Learning Objectives
Upon successful completion, students will be able to:
- Conduct comprehensive client intake interviews.
- Determine eligibility for public assistance programs.
- Verify income, assets, identity, and household composition.
- Develop individualized case management plans.
- Coordinate referrals to community resources.
- Maintain accurate electronic case records.
- Identify fraud indicators and prevent program abuse.
- Apply federal, state, and local program regulations.
- Communicate effectively with clients and partner agencies.
- Prepare for intermediate-level careers in welfare and human services.
Course Outcomes
Upon successful completion, students will be able to:
- Conduct professional client assessments and interviews.
- Determine eligibility for major public assistance programs.
- Verify client information accurately and efficiently.
- Maintain compliant and organized case records.
- Coordinate services with community organizations.
- Recognize and report potential fraud indicators.
- Apply ethical and legal standards in case management.
- Demonstrate the skills required for intermediate-level positions in welfare and human services agencies.